WhatsApp Chatbots in Healthcare and Use Cases

healthcare chatbot use cases

Chatbots ask patients about their current health issue, find matching physicians and dentists, provide available time slots, and can schedule, reschedule, and delete appointments for patients. Chatbots can also be integrated into user’s device calendars to send reminders and updates about medical appointments. To discover more about how chatbots can expand your healthcare institution’s customer base and enhance the patient experience, get in touch with us right away. Chatbots are also integrated with users’ device calendars to send updates and notification reminders about medical appointments. For example, various healthcare apps with chatbots can give you all information related to a specific disease, including symptom detection and personal health assistance.

healthcare chatbot use cases

#2 Medical chatbots access and handle huge data loads, making them a target for security threats. Having 18 years of experience in healthcare IT, ScienceSoft can start your AI chatbot project within a week, plan the chatbot and develop its first version within 2-4 months. A chatbot can send reminders like taking medication or measuring vitals to patients. In case of an emergency, a chatbot can send an alert to a doctor via an integrated physician app or EHR. A chatbot guides patients through recovery and helps them overcome the challenges of chronic diseases. Only 3 chatbots were designed to initiate follow-up (Japan’s Prefecture Line chatbots (e.g., COOPERA) and CareCall), or recurring conversation (Alexa—My day for seniors skill) (Cases 34, 51, and 29).

Types of chatbots use cases by function

As artificial intelligence technology advances, so do the capabilities of healthcare chatbots! It ranges from offering advice on managing chronic conditions to guiding people through nutrition protocols and lifestyle changes. Whether or not you are in healthcare, we all can agree on the fact that there is immense pressure on hospitals and healthcare providers. Thanks to new technology inventions, many healthcare organizations are leveraging the power of medical chatbots. If you are a healthcare provider wanting to integrate AI healthcare chatbots, this guide is for you.

  • Nonetheless, economies of effort can occur (as we have observed) through off-the shelf solutions from vendors that organizations can customize to their needs.
  • As retailers adopt chatbot technology more widely, they open up exciting use cases for chatbots to improve customer service, boost sales efficiency, and strengthen their brand position in the competitive retail market.
  • We used qualitative methods to allow our use cases and use-case categories to emerge from our data.
  • As part of a strategy for quality improvement, a voice bot can ask patients for comments after each call.
  • These chatbots vary in their conversational style, the depth of communication, and the type of solutions they provide.

When patients are ready to make payments for the medical service, you would not want to put them on hold. Chatbots can be helpful if the payment gateway is integrated with backend billing, ensuring secured payment collection. In the next part of the write-up, we will talk about the various use cases of healthcare bots. To deploy a WhatsApp chatbot to your healthcare institution, it is necessary to have a WhatsApp API, and the best way to go about this is to partner with a top API provider like Ameyo.

Messaging channel bots

Patients can quickly access medical information via chatbot by using its message interface. Plus, a well-designed healthcare chatbot can schedule medical appointments based on the doctor’s availability and the patient’s health. Chatbots have started to revolutionize the healthcare industry since the start of this decade.

healthcare chatbot use cases

The underlying technology that supports such healthbots may include a set of rule-based algorithms, or employ machine learning techniques such as natural language processing (NLP) to automate some portions of the conversation. Virtual assistants are an amalgamation of AI that learns algorithms and natural language processing (NLP) to process the user’s inputs and generate a real-time response. First, we introduce health chatbots and their historical background and clarify their technical capabilities to support the work of healthcare professionals. Yet, chatbots have become trustworthy virtual assistants who can handle the helpdesk and administrative tasks to save time and cost while improving the quality and effectiveness of healthcare services.

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With a WhatsApp chatbot, you can share the results instantly with the users and earn their trust. Patients who are looking for laboratory testing near them can connect to WhatsApp chatbots and find the relevant information. As a healthcare centre, it also allows you to manage multiple branches and allocate appointments efficiently. With WhatsApp chatbots, you can send instant reminders to patients who have outstanding dues. This allows you to streamline your collections process and ensure a hassle-free service. With a booking chatbot, your patients can schedule their next appointment themselves and get instant confirmations.


Thirty-six chatbots delivered use cases in a single use-case category (which we term single purpose), and 25 delivered use cases across multiple categories (which we term multipurpose). The most common single-purpose chatbots were for information dissemination (21 cases) and risk assessment (12 cases). The most common categories to be combined were risk assessment (22 cases) and information dissemination (21 cases), with the most common multipurpose chatbot combination being these 2 categories (18 co-occurrences). Appendix 2 shows the chatbot use-case combinations for the 15 use cases we identified. A smaller group (3 cases) provides a report and explains the reasons behind their recommendation (Cases 15, 22, and 36). A WhatsApp chatbot can be used to send reminders to patients anytime they need to take their medicines or refill their prescriptions.

Why are chatbots important in healthcare?

Providers can overcome this challenge by providing staff education and training and demonstrating the benefits of chatbots in improving patient outcomes and reducing workload. Artificial Intelligence (AI) and automation have rapidly become popular in many industries, including healthcare. Since the healthcare industry on the whole is looking for new ways to digitize and provide better care for their patients, there is a sharp rise in online consultation & telemedicine.

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